1 reviews | Active since Jan 2015
<p>On the 31st of March my account update started indicating that I've run out of my "inbundle" data, which I found funny because the handset was not in use although switched on.</p> <p> </p> <p>I then started getting updates of the handset using out "offbundle" data on which I immediately contacted Vodacom. After I was passed from pillar to post with no one being able to help with an explanation I was promised that I would be contacted by 7th of April with an explanation. Well it is now the 17th and I'm still waiting for someone from Vodacom to contact me.</p> <p> </p> <p>They could however bill me for an extra 2 Gig that was apparently used in less than 30min on a handset that was not in use.</p> <p> </p> <p>I'm stopping my debit order until someone from Vodacom contacts me and we I can get an explanation. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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