Data *******

<p>I have been a client of Vodacom for 19 years on both contract and pre-paid basis.</p> <p> </p> <p>I have had the same phone for 2 years on the exact same settings. Recently (past 3 months) every time I top up with data it is taken almost immediately, I have logged a query 3 separate times without satisfactory results, explanation or resolve.</p> <p> </p> <p>The best a consultant can tell me is that LTE uses more data. My response is that my phone has always been on the same network and same settings so why is it that 1 day, with same behaviour I can used 50 mb and other days with less use I am using 300 - 500 mb of data.</p> <p> </p> <p>My phone is set up to background refresh only on Wi-Fi, my apps area all turned off in cellular data mode and they are only turned on when in use. My weather, Siri, location and internet services are all off.</p> <p> </p> <p>This morning I bought 100 mb data and it was taken almost instantly. I then turned off my WhatsApp, bought R110 airtime and converted R59 to 250mb of data. I switched on my WhatsApp (all other apps off), received 3 incoming messages (not voice notes, videos, or pictures) and it depleted my entire data bundle and the balance of my airtime.</p> <p> </p> <p>This is unacceptable and surely should be against consumer rights, my next step will be to publicly voice this experience.</p>