1 reviews | Active since Oct 2016

30 Oct 2016, 23:19

Data *******

<p>Im totally disgusted by vodacoms service and inability to resolve me problem.</p> <p>On friday night 28/10/16 at about 9pm i loaded R275 airtime and converted that into 2 gigs of data at R249, by sat morning 10am all the data was depleted which can not be possible- i then loaded another R275 airtime and converted that another 2gigs data at R249 -i called vodacom customer care and explained to the customer care agent my dilemma and told her that i constantly log off from apps and have an app ****er,mid conversation we got cut off,she then sends me a number to call which can only be accessed by a dealer,she didnt call back to resolve my problem.</p> <p>So in less then 24hrs vodacom has ripped me off R600 / 4 gigs of data - my phone is used for business as i run an events management company and vodacom has left me not being able to get work done.</p> <p>I later bought a 1gig TELKOM wifi bundle on sat night 29/10/16 and 24hrs later its still lasting, that means its not a phone problem and clearly a network issue.</p> <p>@vodacom i demand a refund and an apology </p> <p>Ive been a customer for way too long to and cannot accept to be ********** like this !!!</p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,