Data theft, unqualified helpdesk staff,

I am so sick of dealing with Vodacom mainly because of the quality of helpdesk support they have and their policy of just not dealing with data issues<br> <br> I had an unusually large debit order going off on my acc and had it returned immediately last month (oct 2015). I phone on the very first working Monday and launched a dispute into the account, finding out why its so high, I purchase data bundles when my data bundle expires and on top of that I have and additional WI FI service linked to my account to ensure I am always covered. I arranged to pay my account portion that I don't agree with anyhow, and launched a dispute - yet stil get harassed with warnings after that that my service will be suspended and no less 2 weeks later my service is suspended.<br> <br> I contact helpdesk again and my service is unsuspended on the 21st yet the dispute has not been resolved. Come first working Monday I get yet another warning that my account will be suspended and I must make arrangements to pay. As a matter of principle I will not pay the data part of the account that is in dispute as I want Vodacom to show me in detail how I used that, with all the additional bundles and WIFI in place