1 reviews | Active since Sept 2016

08 Oct 2019, 08:40

Data theft!

5gigs of data disappeared in a matter of hours! Only my device is connected. And none of them were in use! I just receive smses updating me on the data balance depleting. And when I call to log a complaint they say they will call me back but haven’t in 4 days! What I normally use over an entire month was depleted on the 4th day of the month and they try to tell me it’s normal! Pathetic service! What a ****!

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2019, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Oct 2019, 09:48
Official
Dear Customer  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query has already been investigated by our Advance Data Support Team and feedback has been provided. 
  We apologize for the inconvenience and appreciate your patience.  
Regards,Vodacom Consumer Website Team

Best regards,