SG
Sipho G
1 reviews | Active since Apr 2021
03 Jun 2021, 15:17
Data theft by vodacom
Why when i buy a whatsapp ticket you still use my normal data when i am browsing whatsapp?
This is robbing me of my normal data, i buy my normal data to do other things yet you keep depleting it on whatsapp...
I believe this is a strategy by vodacom to force their customers to keep buying data, in other words its plain theft!
I was told to go to a vodacom store so they can plug into their lapytops and see whats going on, but at the store they told me they don no such thing.
Stop *****ing our data!
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Replies (3)
Vodacom's replyOfficial
04 Jun 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jun 2021, 16:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have investigated further and as per reference A2-OPCQ-JRWT3 logged, the following feedback was provided " Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also allocated a 30Day data bundle for you to use. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2021, 16:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have investigated further and as per reference A2-OPCQ-JRWT3 logged, the following feedback was provided " Dear Customer, we have updated your profile please go into your settings and turn flight mode on for 10sec then turn it off then reboot your device. We have also allocated a 30Day data bundle for you to use. Please accept our sincere apology for any inconvenience caused. Regards Consumer Website Team
Best regards,
SG
Sipho G's updateReviewer Update
04 Jun 2021, 23:11Vodacom you sneaky company you... I should have guessed that you would try to wiggly your way out of answering my questions, trying to shut we up with a credit of data, we will see about that...
Stop with this trying to avoid my query by allocating data to me, answer my questions.
How unprofessional can you possibly get?!..
And can that guy who said he will call be back from your hello Peter department, call me back.
He so abruptly abandoned the call when he realized that he had no answers for me, he said he would call back...
What the hell is allocating me data going to do to resolve the query, I am going to take this further and believe you me your call centers will be bombarded with calls from people asking you the same question, the same people that you robbing.
Are you going to credit all those people with gigs of data to shut them up( I would like to see that), you have some nerve trying to just make me shut up....sort out the issue!
The fact that you have credited me 2gigs of data within 24hrs tells me you know that you are being sneaky about how you *****ing data from your clients.
Believe you me i will make enough noise for you to answer my questions, social media has no limits, i will make sure that you, Vodacom, feel the effects of this particular issue.
Stop with this trying to avoid my query by allocating data to me, answer my questions.
How unprofessional can you possibly get?!..
And can that guy who said he will call be back from your hello Peter department, call me back.
He so abruptly abandoned the call when he realized that he had no answers for me, he said he would call back...
What the hell is allocating me data going to do to resolve the query, I am going to take this further and believe you me your call centers will be bombarded with calls from people asking you the same question, the same people that you robbing.
Are you going to credit all those people with gigs of data to shut them up( I would like to see that), you have some nerve trying to just make me shut up....sort out the issue!
The fact that you have credited me 2gigs of data within 24hrs tells me you know that you are being sneaky about how you *****ing data from your clients.
Believe you me i will make enough noise for you to answer my questions, social media has no limits, i will make sure that you, Vodacom, feel the effects of this particular issue.
SG
Sipho G's update04 Jun 2021, 23:11
Reviewer Update
Vodacom you sneaky company you... I should have guessed that you would try to wiggly your way out of answering my questions, trying to shut we up with a credit of data, we will see about that...
Stop with this trying to avoid my query by allocating data to me, answer my questions.
How unprofessional can you possibly get?!..
And can that guy who said he will call be back from your hello Peter department, call me back.
He so abruptly abandoned the call when he realized that he had no answers for me, he said he would call back...
What the hell is allocating me data going to do to resolve the query, I am going to take this further and believe you me your call centers will be bombarded with calls from people asking you the same question, the same people that you robbing.
Are you going to credit all those people with gigs of data to shut them up( I would like to see that), you have some nerve trying to just make me shut up....sort out the issue!
The fact that you have credited me 2gigs of data within 24hrs tells me you know that you are being sneaky about how you *****ing data from your clients.
Believe you me i will make enough noise for you to answer my questions, social media has no limits, i will make sure that you, Vodacom, feel the effects of this particular issue.
Stop with this trying to avoid my query by allocating data to me, answer my questions.
How unprofessional can you possibly get?!..
And can that guy who said he will call be back from your hello Peter department, call me back.
He so abruptly abandoned the call when he realized that he had no answers for me, he said he would call back...
What the hell is allocating me data going to do to resolve the query, I am going to take this further and believe you me your call centers will be bombarded with calls from people asking you the same question, the same people that you robbing.
Are you going to credit all those people with gigs of data to shut them up( I would like to see that), you have some nerve trying to just make me shut up....sort out the issue!
The fact that you have credited me 2gigs of data within 24hrs tells me you know that you are being sneaky about how you *****ing data from your clients.
Believe you me i will make enough noise for you to answer my questions, social media has no limits, i will make sure that you, Vodacom, feel the effects of this particular issue.