TN
T N
1 reviews | Active since Feb 2020
07 Jun 2020, 18:21
Data Theft- Anytime Data used instead of purchased daily video ticket
Data Theft - Using Anytime Data instead of Youtube Video Ticket. Purchased a 1gig video ticket in the morning just for YouTube and had 3.5 gig anytime data balance to be kept for the work week, but vodacom uses the anytime data and I still have 900mb on the video ticket which will expire at midnight. Not the first time this blatant theft occurs!
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Replies (2)TN
T N's updateReviewer Update
07 Jun 2020, 19:02After Tobi, couldn’t help, call the called center and chatted to a very rude consultant who admitted the error and confirmed the video ticket wasn’t working and offered a refund but refused to refund the anytime data??? She said “you didn’t use whatsapp also huh” After watching 3 hours of YouTube only 50mb from video ticket used and 1.5 gig from anytime data, and now I must settle for a video ticket refund or a 1gig for the day when the anytime was my data for the week. Thank god I took screen shots and a live video record of the vodacom app balance and watching YouTube for 5min to show the theft. Please can I have a reference number for my complaint so I can lodge with ICASA. The call center was polite enough to drop the call when I asked for a complaint reference. Tx
TN
T N's update07 Jun 2020, 19:02
Reviewer Update
After Tobi, couldn’t help, call the called center and chatted to a very rude consultant who admitted the error and confirmed the video ticket wasn’t working and offered a refund but refused to refund the anytime data??? She said “you didn’t use whatsapp also huh” After watching 3 hours of YouTube only 50mb from video ticket used and 1.5 gig from anytime data, and now I must settle for a video ticket refund or a 1gig for the day when the anytime was my data for the week. Thank god I took screen shots and a live video record of the vodacom app balance and watching YouTube for 5min to show the theft. Please can I have a reference number for my complaint so I can lodge with ICASA. The call center was polite enough to drop the call when I asked for a complaint reference. Tx
Vodacom's replyOfficial
08 Jun 2020, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jun 2020, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team