CM
Clint M

1 reviews | Active since Aug 2016

28 Feb 2019, 11:53

Data Theft and premature line disconnection

I cancelled my data contract with Vodacom. This being my last month, I had to ensure that I made use of all the data allocated to me of which I have paid for, having 54GB available last night. This morning, the last day of the month, I woke up and see that my line has been prematurely disconnected and removed from my profile.

I had one more day to ensure I use my 54GB and vodacom simply discard that which I have paid for and disconnected the line before the end of this day.

Please, I beg you. Do not use vodacom should you be looking for a service provider. Look at their competitors and read the reviews on Hellopeter about Vodacom and you will see that Vodacom is by far the worse service provider in South Africa.

How is it that Vodacom is still a service provider in South Africa. We have so many more affordable options with their more competent opposition.

0
Replies (4)
Vodacom
Vodacom's reply28 Feb 2019, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team    
Vodacom
Vodacom's reply28 Feb 2019, 15:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
CM
Clint M's update28 Feb 2019, 16:07
Reviewer Update
Obviously not you idiots. It's a data sim card which is used in a router provided by you! Wake up! You have to contact me on my primary number ********** ! This is pathetic. I need to put this in the local paper. People will have a good laugh.
CM
Clint M's update07 Mar 2019, 12:05
Reviewer Update
Still nothing. Vodacom is pathetic. I will continue writing bad reviews about Vodacom until the issues are resolved. Pathetic.