SA
Swart A

1 reviews | Active since Oct 2020

30 Nov 2020, 15:06

DATA THEFT

I brought “Just for You” Data bundles 5GB + 5GB FRED for 7 days for R159 on 29 Nov 2020 @ 08:46 and the transaction went through and the full amount was deducted from my bank account BUT I received NO DATA!!!!

I did the transaction again on 29 Nov 2020 at 08:50 and again the full amount was deducted from my bank account but I received NO DATA!

I did the 3rd transaction on Monday 30 Nov 2020 and again the full amount was deducted bu I received NO DATA!!

I am in sitting in ICU with my daughter who had a serious car accident and who had to go for operations - and I am unable to communicate !!!!!!!

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2020, 16:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team