RG
Ronald G

1 reviews | Active since Sept 2014

18 Nov 2015, 07:36

Data Theft

On the 4th of November, I recieved a message stating my account would be soft- locked due to exceeding my limit.<br> <br> I contacted Vodacom, who mention that I would need to add a temporary limit to this account, which would allow them to activate it <br> <br> I obliged and added R100 to my limit.<br> <br> I thereafter received another message saying this limit too was 90% exceeded.<br> <br> I again contacted Vodacom, who assured me that the limit is at R100 and only my data bundle was being used.<br> <br> I have now noticed my bill exceeds my limit by R1500.<br> <br> How do you continually get away with this out right theft.<br>

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2015, 07:48
Official
Hello ron.goosen,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team