KM
Kholofelo M
1 reviews | Active since Mar 2019
28 Mar 2019, 17:45
DATA THEFT
I am incredibly furious and dissatisfied with the hideous **** you call service. I bought 5g data at 11h36 today but my data is suddenly depleted. What is frustrating is that I only used whatsapp once, no YouTube nor other social media platforms. I am suddenly out of data within 12 hours of purchase. What angers me is that I am unable to get through to your useless customer care service which keeps telling me to try again. I do not have active subscriptions, I blocked the first time I went through this nonsense. What is your excuse today. I am taking this up with the ombudsman. I demand that you refund my 5g and I am porting to telkom as soon as my data is depleted. Stop messing with our money.
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Replies (5)
Vodacom's replyOfficial
28 Mar 2019, 17:50Dear Kholofelo, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 17:50
Official
Dear Kholofelo, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KM
Kholofelo M's updateReviewer Update
28 Mar 2019, 17:52I want my data back
KM
Kholofelo M's update28 Mar 2019, 17:52
Reviewer Update
I want my data back
Vodacom's replyOfficial
28 Mar 2019, 19:26Dear Kholofelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply28 Mar 2019, 19:26
Official
Dear Kholofelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,
KM
Kholofelo M's updateReviewer Update
28 Mar 2019, 19:30Thank you
KM
Kholofelo M's update28 Mar 2019, 19:30
Reviewer Update
Thank you
KM
Kholofelo M's updateReviewer Update
28 Mar 2019, 19:31I got my data back. Thank you
KM
Kholofelo M's update28 Mar 2019, 19:31
Reviewer Update
I got my data back. Thank you