YL
Yandiswa L
1 reviews | Active since Jan 2012
12 Oct 2018, 14:23
Data theft
Just did a data advancement for R9, the data was gone after message sent to say it’s been loaded and on top I get notification with incorrect billing. For R9 advances I get charged more by R6.
I also need to my contract billing fixed, I’ve been thrown from pillar to post regarding this. I have R89 contract yet get billed inconsistently From r95 -R105.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2018, 09:27Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2018, 09:27
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Oct 2018, 13:24 Dear Yandiswa
We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.
Kindly let us know should you need further assistance, alternatively contact our call centre on 082 135.
Regards
Vodacom Consumer Website Team
We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.
Kindly let us know should you need further assistance, alternatively contact our call centre on 082 135.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2018, 13:24
Official
Dear Yandiswa
We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.
Kindly let us know should you need further assistance, alternatively contact our call centre on 082 135.
Regards
Vodacom Consumer Website Team
We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.
Kindly let us know should you need further assistance, alternatively contact our call centre on 082 135.
Regards
Vodacom Consumer Website Team
Best regards,