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Til P

1 reviews | Active since Jul 2013

14 Dec 2017, 19:09

Data theft

Hi, once again Vodacom has pushed to my limit of where i need to complain. Im still frustrated over your Black Friday **** and now I must deal with data theft on 2 Vodacom numbers. I purchased 6Gb of data from your app on Sunday and im now left with 3gb of data even though all i do i browse the internet. I purchased the same deal last month and i did even more browsing and it lasted me a month. I have switched my data saver mode on and restricted background data on my tablet. Today i decided to turn my phone ********** 774 into a wifi hotspot as i get 2gb on this no. and within a few hours it was FINISHED. I did not download anything!! Impossible to finish 2gb in that time. So in 4 days ive consumed 5gb of data with only browsing the internet, thats ****************.

0
Replies (5)
Vodacom
Vodacom's reply15 Dec 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Dec 2017, 09:14
Official

Good day

Thank you for the posting; we are not experiencing any billing issues.

Please load a data monitoring tool called My data manager from play store/app store. This 3rd party application will inform you of applications using data as well as the amount of data being used (going forward).

We have credited your account with another data bundle. Thank you for your patronage.

Regards

Moddy

Best regards,

TP
Til P's update19 Dec 2017, 11:30
Reviewer Update
Thank you for the reimbur*****t. Please note that i know how to manage my data and Vodacom should investigate the disappearing data as well as the influx of ***** on customers billing. After being reimbursed the data has lasted and i have not changed my browsing patterns.
TP
Til P's update19 Dec 2017, 11:30
Reviewer Update
Thank you for the reimbur*****t. Please note that i know how to manage my data and Vodacom should investigate the disappearing data as well as the influx of ***** on customers billing. After being reimbursed the data has lasted and i have not changed my browsing patterns.
TP
Til P's update22 Dec 2017, 20:44
Reviewer Update
I finally decided to start using the reimbursed 5gb data today and again, all gone. Im so tired of this ? I cant wait for my contract to be over to switch to another network. Your call centre gave me a call to upgrade my contract to a 24month data contract and i already declined.