Data theft

Item: Vodacom
Rating: 1
Author: Maritha C

Regardless of SEVERAL MONTHS of trying to settle data theft and absurd billing , VODACOM STILL continuous with shady amounts/billing/data usage. BEWARE ALL LOYAL VODACOM CUSTOMERS. Check your invoices!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Dec 2017, 15:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply13 Dec 2017, 15:53

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

14 Dec 2017, 08:17

Dear Maritha,

We thank you for bringing it to our attention and do apologise for the inconvenience caused.

Your query was addressed and the data dispute was resolved in November already, I have sent you an updated Statement reflecting credits and I have sent you the December2017 invoices detailing subscription charges.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Dec 2017, 08:17

Official

Dear Maritha,

We thank you for bringing it to our attention and do apologise for the inconvenience caused.

Regards,

Vodacom Consumer Website Team

Best regards,

Data theft

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