Data theft

<p>My mom has been on her current contract for a year. Originally, the contract was for 2GB of data a month. From the time she went into the contract until October 2016, she never had a problem. In November, she appeated to run out of data quickly. Then suddenly, by the 1st of December, she was out of data. She contacted Vodacom and was told her contract only consisted of 250 MB of data, but to placate her, they sent her money as a "gift" to purchase data. She requested a copy of her original contract as the package she took definitely gave her 2GB of data- which she received from Jan - Sep 2016. The contract was never emailed. Today, she is "out of data" again. Not only is this impossible as 2GB always lasted her a month before, but also because her phone runs off wifi at home. Vodacom, not only are you incredibly expensive, but you are ripping customers off with your tricks to make data disappear! I'm very disappointed in your service, the fact that you will not cooperate and send the contract, but most importantly that data theft has been an ongoing problem and you do nothing about it!</p>