Data Theft

<p>Good day, I am extremely disappointed in the lack of service delivery. I logged an audit request for my data that has been depleting for the last 2 months on the 24 July ref no. S3-G1K4P-PMHCG. I then had to follow up on the 29 July because no one had gotten back to me all week. The level of incompetence I received from your call centre was shocking! Every consultant I spoke to either transferred my call or gave me an alternative number to call and all the numbers I was given could not assist. I eventually went back to Frieda who was the first consultant I had spoken to, who had transferred my call initially without explaining why or where she was transferring my call. At this point I was irate and insisted on speaking to a manager. I spoke to Dumisa a Team Leader who explained that my query was logged on a new system that they had no access to. She then followed up with the backoffice team who told her that my query could not be picked up. She then logged a new query ref no. ********** 29, I spoke to her around 09:18 and I had to explain myself again which I found irritating. This is one of the reasons that I cancelled my contract of 12 years because of the lack of service delivery and I cant wait for the data contract to be over so I don't have to deal with such bad service. I have a 2 gig MIFI router cell no. ********** 496 and for the last 2 month, my data depletes before the end of the month. I don't understand this because during the day, my mobile is connected to WIFI at the office and I access the MIFI data in the evening and weekends. I bought a 250 meg data bundle last week and I still have over 200 megs. You can understand how this reaffirms that my data should last me well over a month. I want my data!!!</p>