ZL
Zarina L

1 reviews | Active since Aug 2015

16 Nov 2015, 13:49

DATA that i did not purchase

I am appalled at the service from the client call centre at Vodacom. On Friday evening i collected my phone from the Vodacom store at Vangate Mall, from there i headed straight to Woolworths. I was in the store purchasing some stuff. All i did was activate the sim and thats it. the phone was locked and in my hand all the time. <br> <br> i get home and want to buy data - only R48 odd left on the phone, bearing in mind the phone has been in for repairs so the airtime was loaded and not used. i called the call centre to verify this, she tells me at 7.02pm i recharged with 500MB for R99. i walked out of woolies when the store was closed, as i was late, i was rushing getting things in the store. How the Hell do i purchase airtime while fitting on bras. She tells me she can see it was loaded and logged on the internet. and what does she tell me - perhaps my finger slipped and recharged with 500MB data. is she DUMB how does my finger slip. I am appalled that Vodacom could ***** from its own customers.!!!!<br> <br> I want my airtime back!!

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2015, 13:53
Official
Hello Zarina L,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team