IA
Imogen A
1 reviews | Active since Dec 2018
01 Dec 2018, 21:49
Data that cannot be transferred
I cannot believe that in this day and age I cannot transfer data from my own data, I mean I have already paid for this data why do I have to be told how to use it, this is ridiculous, clearly I need to move on, I've been a customer for over 10 years and this very disappointing..... I mean all other networks allow this service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Dec 2018, 09:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2018, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2018, 16:53Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Data Bundles purchased or received as part of your allocation, cannot be transferred. There is one exception. Should you be on a Red Package, you'll be able to transfer to friends and family. Fell free to visit the link inserted below for more information.
To "transfer data", purchase airtime and transfer it as a data bundle. Visit the link below for more information on this.
https://myvodacom.secure.vodacom.co.za/vodacom/services/convenience-and-security/account-services/data-bundle-transfer
https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Data Bundles purchased or received as part of your allocation, cannot be transferred. There is one exception. Should you be on a Red Package, you'll be able to transfer to friends and family. Fell free to visit the link inserted below for more information.
To "transfer data", purchase airtime and transfer it as a data bundle. Visit the link below for more information on this.
https://myvodacom.secure.vodacom.co.za/vodacom/services/convenience-and-security/account-services/data-bundle-transfer
https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2018, 16:53
Official
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Data Bundles purchased or received as part of your allocation, cannot be transferred. There is one exception. Should you be on a Red Package, you'll be able to transfer to friends and family. Fell free to visit the link inserted below for more information.
To "transfer data", purchase airtime and transfer it as a data bundle. Visit the link below for more information on this.
https://myvodacom.secure.vodacom.co.za/vodacom/services/convenience-and-security/account-services/data-bundle-transfer
https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Data Bundles purchased or received as part of your allocation, cannot be transferred. There is one exception. Should you be on a Red Package, you'll be able to transfer to friends and family. Fell free to visit the link inserted below for more information.
To "transfer data", purchase airtime and transfer it as a data bundle. Visit the link below for more information on this.
https://myvodacom.secure.vodacom.co.za/vodacom/services/convenience-and-security/account-services/data-bundle-transfer
https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards
Vodacom Consumer Website Team
Best regards,