JD
J D

1 reviews | Active since Jun 2015

19 Sept 2016, 09:24

DATA SWIPE FROM A PENSIONER

<p>This is just so sad, a pensioner, who cant really log these reports on her own, has been dealing with data issues for some reason. A pensioner that only trusts VODACOM as she has been a VODACOM subscriber for so many years, 20 or so, has had the misfortune of having her data depleted in under 10 minutes. 10GB in a week, and a recurring 1GB loaded and depleted. So ofcourse her pension money is done now, because she doesnt get alot of pension (ofcourse) so what does she do????????????? As i have been calling on her behalf, consultants logg her report and then actually dont. </p> <p>This is sooo sad and pathetic. VODACOM, please help. </p>

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2016, 09:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JD
J D's update19 Sept 2016, 10:22
Reviewer Update

Dear Vodacom,

We have waited all of the weekend for VODACOM to get back to us, frankly, we are quite annoyed with the VODACOM and them getting back to us, and also VODACOM swiping data that is clearly paid for. and from a PENSIONER.