1 reviews | Active since Feb 2013
<p>I had a contract number with vodacom, data not inclussive on the contract, so I had to buy data seperately. With the contract now expired, I decided not to get a new phone and convert my number to prepaid. Remember that I still have 1,50Gs of data left, that I bought seperately, prepaid data. How ever, once my account was swapped to prepaid, my data that I purchased seperately, was stripped.</p> <p> </p> <p>I then called vodacom (takes ****ing forever to each a human being, as the voice prompt is a ****ing maze, in persuit to reach human support) and when I reach ed support, they told me that I surrendered my data, which I bought not too long ago. As it was part of my contract (****ing lies, they didnt even check my account, they just heard prepaid and changed their attitude to **** you)</p> <p> </p> <p>I want my data that I paid for, returned.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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