Item: Vodacom
Rating: 1
Author: Barry S

BS

Barry S's updateReviewer Update

17 Jan 2020, 18:54

So Vodacom does not allow people to tell the truth, so they cut your connection, If I do not get a call within 48 Hours I will cancel my contract and take the matter to the legal route, I record all my dealings, so I will release the call that I had with the agent

BS

Barry S's update17 Jan 2020, 18:54

Reviewer Update

So Vodacom does not allow people to tell the truth, so they cut your connection, If I do not get a call within 48 Hours I will cancel my contract and take the matter to the legal route, I record all my dealings, so I will release the call that I had with the agent

Vodacom's replyOfficial

20 Jan 2020, 08:45

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Jan 2020, 08:45

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

BS

Barry S's updateReviewer Update

20 Jan 2020, 09:56

Not good enough, I had to buy data, because of an agent that was rude. between 9am and 12 noon, all night data and daytime data disappeared. Less than 24 hours after talking to your agent, Impossible to used Night time data between 9am and 12 Noon. Does Vodacom sabotage their customers is they do not agree with the staff, surely looks like it

BS

Barry S's update20 Jan 2020, 09:56

Reviewer Update

Not good enough, I had to buy data, because of an agent that was rude. between 9am and 12 noon, all night data and daytime data disappeared. Less than 24 hours after talking to your agent, Impossible to used Night time data between 9am and 12 Noon. Does Vodacom sabotage their customers is they do not agree with the staff, surely looks like it

Vodacom's replyOfficial

05 Feb 2020, 11:14

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you and the data usage was confirmed, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply05 Feb 2020, 11:14

Official

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you and the data usage was confirmed, your query has now been resolved. Regards Consumer Website Team

BS

Barry S's updateReviewer Update

05 Feb 2020, 16:03

not really resolved, this month they never loaded 100gig of data, they were supposed to load 50gig anytime and 50gig Night owl, this was and still has not been loaded, I have paid for it, but my monthly contract has not been upheld by Vodacom, What are you people doing, worst service I have ever had, takes you weeks to come back to a person, you say an agent will call you within 48 hours I have not received a call since my first problem

BS

Barry S's update05 Feb 2020, 16:03

Reviewer Update

not really resolved, this month they never loaded 100gig of data, they were supposed to load 50gig anytime and 50gig Night owl, this was and still has not been loaded, I have paid for it, but my monthly contract has not been upheld by Vodacom, What are you people doing, worst service I have ever had, takes you weeks to come back to a person, you say an agent will call you within 48 hours I have not received a call since my first problem

BS

Barry S's updateReviewer Update

24 Feb 2020, 11:59

As again I have still not received a call since 16th January, they have loaded data but still not my 100Gig I am supposed to get, when will Vodacom contact me so I can send them the screen shots showing that no Data was loaded for February, Its like they hide behind a shield, I have to phone then every week to see what is going on. These people have promised to contact me. Mbalenhle Mlongo, Ntokozo Maphumulo, Andy Makofoe(was the only one to call, but all though he understood my data had disappeared , they still did not come to a full solution) the next month 100Gig of Data Missing. My References *** Jan 17th, *** Feb 3rd, *** mid feb. I have not received any communication since January, this is ridiculous, no wonder MTN is named number one service provider.
I have contacted Icasa, they have handed my case over to consumer protection

BS

Barry S's update24 Feb 2020, 11:59

Reviewer Update

As again I have still not received a call since 16th January, they have loaded data but still not my 100Gig I am supposed to get, when will Vodacom contact me so I can send them the screen shots showing that no Data was loaded for February, Its like they hide behind a shield, I have to phone then every week to see what is going on. These people have promised to contact me. Mbalenhle Mlongo, Ntokozo Maphumulo, Andy Makofoe(was the only one to call, but all though he understood my data had disappeared , they still did not come to a full solution) the next month 100Gig of Data Missing. My References *** Jan 17th, *** Feb 3rd, *** mid feb. I have not received any communication since January, this is ridiculous, no wonder MTN is named number one service provider.
I have contacted Icasa, they have handed my case over to consumer protection

Data stollen, unnable to connect to internet