aB
amalia B

1 reviews | Active since Feb 2011

25 Oct 2021, 12:02

Data ******

If I can make it zero, I would. But not all working there is in the wrong. This is now the 5th time in 1 year that I am loosing my data, and I dont get any security that protects me and my personal info. I just think that because my contract with Vodacom is not secure and there was many attempts made which was successful to take all my data over the past year, I feel strongly I should rather go to MTN. Never had a problem, and my data is secure. I had a consultant at Mall of the South assisting me and the problem was resolved for a few months, we changed my password as well, and bam I started loosing data again. And when I get refunded, it is only valid for the current month, and it is my problem that I paid for a service I dont get. Either change my number and the cost is to your account or sort out the ********* in your company, but this is not acceptable. Refund me my money and data.

0
Replies (1)
Vodacom
Vodacom's reply25 Oct 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team