YM
Yolanda M
1 reviews | Active since Apr 2011
25 Jul 2017, 15:01
data ******
<p>I Loaded a gig of data that normally lasts me a week at around 12 today - at 14:30 this gig was finished - impossible as I am driving half of the time and not using my phone. I phoned Vodacom and i was told my phone updated - which is nonsense as it is an iphone i have to do a software download it does not happen automatically neirther the app updates happen automatically.... I have to activate the update ??????????????????????????????????????????????????????????? I am moving over to cellc</p>
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Replies (2)
Vodacom's replyOfficial
25 Jul 2017, 15:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2017, 15:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jul 2017, 10:36hI Yolanda
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply26 Jul 2017, 10:36
Official
hI Yolanda
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,