LL
Lesley L
1 reviews | Active since Aug 2017
22 Aug 2017, 11:11
Data *****ers
We are paying a premium as vodacom customers, and what do you get ? All that thrown right back at your face, spent R149.00 for 1gb and before i could wven use it was gone, to make it worse i cant get through to call centre to get proper help, only seeing half baked statements on twitter about this natiowide issue , on TWITTER! Why cant you send a direct SMS to my phone acknowledging that looting here
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 11:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 11:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 13:38Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 13:38
Official
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,