DATA SKYROCKET
<p>I've got a phone from Vodacom via their site in 2/2015. I wasn't aware that it was an open account. From the very beginning the invoice amounts was very high. R1000, then R2000, then R3000, then R4000. </p> <p> </p> <p>I called them and I migrate on 5/2015 to uChoose Smart S. After that still data was charged on my account on 5/2015 & 7/2015.</p> <p> </p> <p>From the beginning I've requested numerous time an itemized billing for the data, but nothing uptil now. </p> <p> </p> <p>I called them later on and they said that the acccount was erased from the system and the nr. was recycled to a business and that the account was handed over to their legal department.</p> <p> </p> <p>Now the account was handed over Attorneys for collection.</p> <p> </p> <p>How can I be obligated to pay when I didn't know how the data was used. I need an itemized billing to see how the data was used, because no-one can use that much data in a month time.</p> <p> </p> <p>The amount of data that have accumulated over 5 months according to Vodacom was R10 000. The phone is paid up and any other cost like airtime is paid up, but still they blacklisted the phone. </p> <p> </p> <p><span style="font-size: 14px;">What am I to do?</span></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
