1 reviews | Active since Dec 2016

13 Dec 2016, 21:47

DATA SKYROCKET

<p>I've got a phone from Vodacom via their site in 2/2015. I wasn't aware that it was an open account. From the very beginning the invoice amounts was very high. R1000, then R2000, then R3000, then R4000. </p> <p> </p> <p>I called them and I migrate on 5/2015 to uChoose Smart S. After that still data was charged on my account on 5/2015 & 7/2015.</p> <p> </p> <p>From the beginning I've requested numerous time an itemized billing for the data, but nothing uptil now. </p> <p> </p> <p>I called them later on and they said that the acccount was erased from the system and the nr. was recycled to a business and that the account was handed over to their legal department.</p> <p> </p> <p>Now the account was handed over Attorneys for collection.</p> <p> </p> <p>How can I be obligated to pay when I didn't know how the data was used. I need an itemized billing to see how the data was used, because no-one can use that much data in a month time.</p> <p> </p> <p>The amount of data that have accumulated over 5 months according to Vodacom was R10 000. The phone is paid up and any other cost like airtime is paid up, but still they blacklisted the phone. </p> <p> </p> <p><span style="font-size: 14px;">What am I to do?</span></p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,