1 reviews | Active since Jun 2016

20 Aug 2024, 06:44

Data SIM not activated 6 days after delivery.

I attempted to take out a new SIM-only data contract by using Vodacom Online. The SIM card was delivered by the couriers on Wednesday, 14 August. After unsuccessfully trying to activate it, I phoned the Vodacom call centre, who blamed the couriers, RAM, for not notifying Vodacom that my SIM had been delivered. I phoned the call centre multiple time. 6 days later, the SIM card is still not activated. Totally useless so-called "service." If Vodacom cannot resolve this by close of business on Tuesday, 20 August, I demand that the contract be cancelled due to non-delivery by Vodacom.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2024, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team