Data SIM Card Only Contract: 2GB Plus 400MB G-Connect Wifi : R119.00p/m X 24 Months : http://www.vodacom.co.za/vodacom/shopping/plans/2gb-plus-400mb-g-connect-wifi

Data SIM Card Only Contract: 2GB Plus 400MB G-Connect Wifi : R119.00p/m X 24 Months

On the Vodacom website: http://www.vodacom.co.za/vodacom/shopping/plans/2gb-plus-400mb-g-connect-wifi Vodacom advertise the following: Data SIM Card Only Contract: 2GB Plus 400MB G-Connect Wi-Fi: R119.00p/m X 24 Months

I first app**** online 2017-05-31 with Vodacom online reference number IPM2U9. Nobody came back to me and I again app**** online on 2017-06-02 with Vodacom online reference number FG9VQO. Again nobody came back to me. I again app**** online on 2017-06-20 with Vodacom online reference number D2NXRA. This time Vodacom came back to me. On 2017-06-27 a lady with the name of Androna with email address “Vodacom Online Admin” ********** contacted me to inform me that they have some issue with their IT System. She can see the contract but cannot access it or award it to a customer. She had opened a call with the IT department, with Ticket No 12467, https://vadminlikeminds.freshdesk.com/helpdesk/tickets/12467

I had sent various emails to “Vodacom Online Admin” ********** after that to enquire with email being answered. Later on a Gentleman phoned me to inform me that this contract is not available online and that I have to go to a Vodacom branch.

I first went to the Menlyn branch and the gentlemen informed me that they cannot help me with anything online but only with contracts that are advertised in the in store booklet. This contract is not in the store booklet and cannot assist. He also could not say who could assist and that I have to try and apply online again. I received the exact same response from the Centurion branch. I went to the Irene branch and they really tried but could not assist. There only advice was then to phone ********** and apply by them.

On 2017-08-21 I phoned them and app**** accordingly with Vodacom Ref No 1- ********** ********** . They would do a credit check on me and would come back to me. The lady phoned later back the day and informed me that I passed my credit check. She then informed me that she can see the contract but cannot access it or award it to a customer and that this was very strange to her as she has never experienced this before. She would then escalate this to her manager. I have phoned ********** and the lady informed me that she can see that I have app**** but cannot access it or award it to me. She did not know who can assist and suggest that I apply online. I informed her that they cannot help me and then she suggested I go to a branch. I gain informed her that they also cannot help me. She then informed me that she cannot assist me and also did want to put me through to her supervisor.

I am stuck as it appears that Vodacom advertises the Data SIM Card Only Contract: 2GB Plus 400MB G-Connect WiFi: R119.00p/m X 24 months but does want to award this contract to a customer.

The question is, what must I do to be able to take out this contract

Please also find attached as how this is advertised on the Vodacom website

Regards Adolf