Data Sim and Router not working

Towards the end of November, Nonto called me and offered me a great data deal, unlimited data plus a WI-FI router. During our telecon, I explained to her that I was not keen on getting a home router or plug and play cause I'm not always home and also with loadshedding, the plug/home router won't work. She assured me that they will deliver a pocket/mobile router which I can take anywhere. They delivered an Alcatel Link Hub which requires to be plugged into electricity and left home, total opposite to my convenience. Worse the router always have no network/no signal orange lights, the sim card does not work on my dual cellphone, it doesn't have network at all. So I'm stuck with a router and a sim card which I cannot use and I have paid pro rata. I need this sorted ASAP. NO joy when calling the aftersales *** number. Please help!!!