1 reviews | Active since May 2019
Data Sharing - Vodacom provides False Information to Sell Products
I had an experience where Vodacom Telephone sales contacted me to upgrade two of my numbers. With an understanding that I could share / transfer data between my numbers, I agreed to upgrade one of the numbers from 2 GB per month to 5GB per month. The consultant on the line with me made it clear that I could use the My Vodacom app to transfer data and it would take a few minutes every month. After facing error messages of "permissions" on the app I called customer care who advised me that there are many terms and conditions to this (which had not been mentioned when the agent sold me the new package and mentioned that I could transfer data between my numbers).
Vodacom sales will blatantly provide false information to you to sell expensive products. BE VERY CAREFULL! They are sneaky.
Some hidden fine print: There is a R25 fee for every transfer. Data can only be shared with 7 days left in the month before the data expires (basically GFU, you ant sharing nothing). Only certain "contracts" can be shared with some obscurity over which Vodacom subsidiary owns what type of contract, it's all bogus.
After the call I will need to into a shop to cancel this upgrade, which won't help me at all. The agent couldn't help me. That's how big of a mess this is.
