SK
Stephens K
1 reviews | Active since Oct 2009
24 Sept 2021, 09:41
Data Sharing Sim Cards Problem
I tried to apply for data sharing sims and was advised to upgrade to 100g Home Internet Price Plan and then go to the store to apply for the sims. I went to the store and they told me that the package I am on is still not the right one. I spoke to the person who did the upgrade and she sent me to the store again and they still told me the same thing and now she is unable to assist me further.
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Replies (2)
Vodacom's replyOfficial
24 Sept 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Sept 2021, 17:02Dear Stephens Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and you have been contacted by the relevant department and was assisted accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2021, 17:02
Official
Dear Stephens Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and you have been contacted by the relevant department and was assisted accordingly. Regards Consumer Website Team
Best regards,