CB
Chez B
1 reviews | Active since Sept 2022
20 Sept 2022, 10:28
Data service
I cancelled a number that was no longer in use and yet when I call 135 I was informed that the airtime cannot be transferred to another of my numbers with Vodacom. When I enquired as to why this is the case I get told “that’s vodacom policy”. Day light ******* if you ask me. If I was in a position to move all my numbers to another service provider trust me vodacom would never see me again
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Sept 2022, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2022, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2022, 12:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note, any accumulated airtime/ minutes/ SMS/ data bundles will be forfeited once the line is cancelled.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2022, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note, any accumulated airtime/ minutes/ SMS/ data bundles will be forfeited once the line is cancelled.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
CB
Chez B's updateReviewer Update
22 Sept 2022, 09:09This is totally unacceptable as you were more than happy and willing to take my money when the number wasn’t been used and when I ask to have the number cancelled when it was upgraded without my consent and queried it, then proceeded to cancel it this bull**** comes out. I have always been ale to transfer airtime or data to another number o my profile but if t means that vodacom looses out in money then the rules change to suit the company. This will not go away I promise as hellopeter will be inundated with complaints from me about this company forever 🤬🤬
CB
Chez B's update22 Sept 2022, 09:09
Reviewer Update
This is totally unacceptable as you were more than happy and willing to take my money when the number wasn’t been used and when I ask to have the number cancelled when it was upgraded without my consent and queried it, then proceeded to cancel it this bull**** comes out. I have always been ale to transfer airtime or data to another number o my profile but if t means that vodacom looses out in money then the rules change to suit the company. This will not go away I promise as hellopeter will be inundated with complaints from me about this company forever 🤬🤬