LK
Lynne K
1 reviews | Active since Aug 2019
31 May 2021, 10:11
Data ********
The package I am signed up on gives me 650MB data per month. I received an sms this morning stating that my package now gives me 500MB data per month. I called into Vodacom customer care and they tell me that it must have been a system error sms (but cannot confirm this). Can vodacom just amend data without telling their customers and keep their subscription rates the same? The service from Vodacom is becoming worse and worse each year.
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Replies (1)Vodacom's replyOfficial
31 May 2021, 12:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2021, 12:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
