<p>As of about a month ago I am on the RED VIP + Vodacom Package </p> <p>It comes with a Monthly 10GB Data bundle . Calls and SMS's to any network are unlimited. </p> <p>Notwithatanding the 10GB Data bundle , I manage my data prudently and check the balances each day to avoid nasty out of bundle surprises.</p> <p> </p> <p>I managed to carry 5GB forward from the previous month. </p> <p>To my surprise however - I see that instead of allowing me to use the data from my previous month's rol***** - since this will expire first - Vodacom deducts usage from the new months allocated balance.</p> <p>This in effect means that I'm forced to use my entire months allocation first before I can get to my so called saving from the previous month !</p> <p> </p> <p>This makes a mockery of the rol***** system.</p> <p>why give it if the benefit of saving is pushed beyond our grasp ????</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Winston
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Best regards,
Dear Winston
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Best regards,
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