PC
Philani C

1 reviews | Active since Jun 2020

01 Jun 2020, 10:59

Data *******

Data usage and depletion has been going at a much faster rate than it was before, which makes me believe this is influenced by the high demand for data brought about Lockdown. I started working from home 2 weeks before lockdown (16 March 2020) and up to end of April, my monthly Modem data of 50GB was lasting with ease. In May, the data started getting depleted very quickly (1 week) and even after cutting back on activities such as streaming and downloading there has been no difference. I further recharged 20GB (lasted approx. 3 days) and 10GB (lasted approx. 1.5 days). It has not even hit midday of the new month's data and 7GB has been utilised already - this is absolute exploitation of customers by Vodacom!

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2020, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team