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LM
Lauretta M

1 reviews | Active since Jan 2017

05 Aug 2022, 09:46

Data *******

Good day Vodacom,

I’ve been a customer for years since 2000, and yet it’s shocking at how dismal the service is getting, how do I buy data for like 2gigs and it disappears in 10minutes without usage, my WhatsApp data remains untouched and yet my normal data is drained, this is serious ******* cause as a customer I find it ********** with lack of transparency and when I call to enquire I’m told about the content I watch mostly using my wifi and not my data, I find it quiet disrespectful and show of lack of accountability in referencing data use that I can fully account for as an excuse for data that Vodacom cannot explain why it’s disappearing. I know what I use with my data and I don’t need to be given that detail..I need to understand why data is clearly ****** from the phone without being used???? How does 2 gigs disappear in 10minutes?? Explain that part. I am going to hello Peter.

Kind regards

0
Replies (4)
Vodacom
Vodacom's reply05 Aug 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Lauretta M's update06 Aug 2022, 08:57
Reviewer Update
No, it’s still a lie and this is not the first time Vodacom does this, you cannot tell me I have no clue as to how I use my phone and the fact is that you guys are not even sure on how your system *****s clients data and airtime without usage..even now you cannot explain to me why 2gigs disappears in 10minutes..and don’t use whatever lie you’ve responded with..it’s exactly what you say when someone calls..you repeat what the data usage says but even if you go into my records..it will never add up..so admit your system has a fault as I am not the only client that complains about this and try fix that fault and take accountability for once in your company’s existence. I know how to read data and believe you me..your response and the response your system gives..completely opposite and in actuality..it defeats your response…and that Bot you go to respond to us and assist..pretty useless.
LM
Lauretta M's update06 Aug 2022, 09:01
Reviewer Update
I wish Vodacom had honest and sincere employees like the guy they have at the glen, Neo, Neo always makes the client feel heard, goes the extra mile to sit you down and go through everything with you, he is the one person for the first time in my life who has ever given me the most professional and honest treatment since I’ve ever used your product and it’s people like him that stand to save whatever nonsense your brand stands for..and I’d rather deal with your staff at the glen mall than anywhere else..cause your customer service and Tobi or whatever the hell he is..nonsense. And I won’t blame the call centre people as such cause they’re employees doing what they’re told to do but review your work ethic and remember that without us the customers..you will cease to exist.
LM
Lauretta M's update15 Sept 2022, 10:27
Reviewer Update
So yet again Vodacom has chosen another day to strike again…in the past few minutes closed off my apps and opened the Vodacom app to watch how 10mb of data disappear every second without doing anything..just refresh and see your data disappear and then Vodacom will not admit to their ****ty faulty system but blame you for data you used yesterday, admit that you have a very defective system and your system robs us of airtime and data, how does it happen that you breath and your data is gone..I’m sick and tired of being a loyal customer since 2001 for a ****ty service and a company that lacks in taking accountability..I may as well migrate