JH
Jonathan H
1 reviews | Active since Jan 2018
31 Aug 2021, 14:36
Data *******
I purchased 20 Gigs data for 30 days on the 1st August 2021. I had 3.5 Gig last night and woke up this morning 31 August 2021 with no data and no airtime. I contacted Vodacom Customer Care and they advised me that the day the data is purchased is included in the 30 days irrespective of what time you purchase the data. I expected this remaining data to be on my phone today the 31 August 2021. This is day light ******* and I want to be reimbursed with that 3.5 Gig of Data.
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Vodacom's replyOfficial
31 Aug 2021, 17:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2021, 17:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team