CK
Corne K

1 reviews | Active since Aug 2017

29 Aug 2017, 22:13

Data ******

As many know, Vodacom went haywire on Monday 21 August and depleted data bundles all over. I was forced to buy a new data bundle (R399) that night as I required an active internet connection. Next day the old bundle was restored leaving me with excess data that I did not need to purchase at the time of the month. Phoned the care line to try to move the bundle to only activate in September. Apparently all data bundles are automated by a computer and can't be changed. Probably the reason for the pathetic service they're running.

0
Replies (3)
Vodacom
Vodacom's reply30 Aug 2017, 06:43
Official

Dear Customer,


Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.


***Please note*** Beware of phishing ****s.


Vodacom will not contact you via Whatsapp to request your personal details


Regards,
Vodacom Consumer Website Team

Best regards,

CK
Corne K's update31 Aug 2017, 09:52
Reviewer Update
Dear Customer As per the order of consumption business rule, the last bundle purchased will be consumed 1st. Please be advised that your billing is correct. Have a pleasant day further !
CK
Corne K's update31 Aug 2017, 09:53
Reviewer Update
This is the reply. It is not true because that is what the whole argument is about. I purchased the 3gig LAST and it is NOT being consumed??