Data Roaming over charge and not able to dispute??

<p>We noticed that the “bill so far” for account I ********** for cellphone ********** for roaming we would like to dispute as we have proof that this in incorrect.</p> <p> </p> <p>Mr. Sarel Blaauw landed the 9th of December in Singapore and on the 12th of December the screenshots was taken of the total roaming usage, of which a call was made to Vodacom as the client was not able to use his phone as the signal was completely down and was not able to make or receive any calls or make use of the internet. He was only able to use the internet with the hotel’s WiFi and his phone was only able to pick up a signal on his return in South Africa the 22nd of December.</p> <p> </p> <p>According to the screenshots we have, he only used 1GB of roaming data when his phone signal was disconnected.</p> <p> </p> <p>Which according to our knowledge, you are not able to get billed R40,942.22 for 1GB of data roaming usage.</p> <p> </p> <p>According to the Vodacom roaming sms' that was received, the cost for data roaming is R7.50 per MB which brings a total of R7,500.00 of which is acceptable as 1GB of roaming data was used.</p> <p> </p> <p>Please get in contact with the client to resolve this matter urgently as we contacted Vodacom yesterday and they informed us that we cannot lodge a dispute as we should wait for the debit order to go off and then to wait 7 more days to receive the final invoice to be able to dispute which we do NOT want to pay this ridiculous amount!!!</p> <p> </p> <p>Regards,</p>