Data roaming

Please get a manager to call me back – this is the 3rd time I am asking. Your feedback is incorrect. I phoned to ask if my data roaming is on or not and if not to put it on. I do not know the terminology that you use for this – how must I know you use the term “data saver”??? After I called to request it is on correctly I received an sms saying you had deactivated it. Why would I call in to request the correct billing and ask you to deactivate it? Your consultant should have advised me she was deactivating the saver option or should have asked me first. I had the correct option on my account it seems and your consultant deactivated it. Why??? She should have said you have roaming already with the saver option, you don’t need to do anything further. Why did she not say this and why did she remove it? This has cost me R1000. When I was overseas and determined what she had done I asked Vodacom to correct it and they only did so on the day I returned. That is not my fault.

I have been a loyal customer for over 20 years and have never asked for any ********** changes to my account or favours or any refunds. Please see my history. Why would I do so now? I am just about to upgrade with you but am now reconsidering this. Why would you not correct YOUR error.

I am very disappointed. I have asked 3 times for a manager to call me so I can explain nicely but you couldn’t be bothered to honour my request. Now I am angry. This is disgusting.