1 reviews | Active since Apr 2013
<p>I have been a Vodacom client for more than 10 years , and in that time you get a message everytime as you near your data limit whereby i top up with a once off bundle on my cell phone. Last month i got a notification and duly topped up, and as normal was expected knew my normal bill and top ups. However to my shock i saw my bank statement not even my vodacom bill as is the trust over the past 10 years, to my horror an additiopn R 770 in data charges were sent to me.</p> <p>I have contacted the call centre as i had my sms from last month with the data limits going to be reached and then my top up sms, how wver prior to that there was no message reagrding my limit being reached just a bill for out of bundle rates. The call centre was unable to assist. Its small *******s like this that make you lose clients , and this certainly has me looking for other options</p> <p>I do use alot of data be it my home router and cell phone but bot have limit reminders on them so i know when to top up if need be , not to be left with no nitifications then get chrged out of bundle rates</p> <p>Complete *******s</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Big thanks to Dominic from Vodacom who resolved this issue
Big thanks to Dominic from Vodacom who resolved this issue
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