kD
karen D
1 reviews | Active since Aug 2016
18 Jan 2018, 12:03
Data ******* ****
I lodged a complaint with Hello Peter after having communicated with Vodacom on at least 15 different occasions, to no avail. Vodacom South Africa apologised in writing and confirmed after investigation, that we had never subscribed to "Basebone" and the service "Mobilinda". We were notified that a refund would take place via an EFT. This has been ongoing since September 2017 and only once I voiced my complaint via Hello Peter, did they bother to respond.
Surprise, surprise we are still AWAITING THE REFUND and have had no further communication. Yet again I have had to resort to Hello Peter in an attempt to obtain my refund.
We have fixed contracts with Vodacom amounting to R5 500 monthly, and it boggles the mind that their clientele can be treated in this disgraceful way.
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Vodacom's replyOfficial
18 Jan 2018, 13:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2018, 13:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,