MT
Mandlakazi T
1 reviews | Active since Mar 2018
30 Mar 2020, 08:50
Data rip-off
The sms i received states that my bundle is due to expire on 2020-03-30 00:00:00 yet i woke up and it was gone, all 10240 MB of it. A lockdown is no time to be ripping me off my data, or any other time for that matter! Then your agent, Zacharia tells me that there must be a problem with the sms i received. What does that mean?! Please return my data!
“Your 10240.00 MB Vodacom DATA bundle is due to expire on 2020-03-30 00:00:00. Once this bundle expires you will no longer be able to use it. To buy bundles and save dial *135# or visit the My Vodacom App.”
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Vodacom's replyOfficial
30 Mar 2020, 09:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2020, 09:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team