1 reviews | Active since Aug 2016
Data *******
In September 2017 we noted that our Vodacom account had been debited without our consent. The daily charge was R7 PER DAY for subscribing to a site where the access point was known as "Basebone" and the service "Mobilinda" which happens to be a PAWN site. When we insisted Vodacom give us proof of our having initiated the "subscription", we were advised that the site was activated via internet in February 2017. We had no knowledge that this particular site known as "Mobilinda" even existed. We were fobbed off from pillar to post and the responsibility lay with us to contact WASPA to "unsubscribe". The data amounted to just over R1 000 prior to us becoming aware of this ****. To add insult to injury our account has now been debited with an additional R300 for a Handset instalment that we have no knowledge of! One wonders how a big corporation such as Vodacom allows these ************ access to our accounts so easily and **********ly. We are still after some 3 months and numerous communications trying to obtain credits for these fabricated charges. A member of our family has also become a victim of this ************ *****. The question begs, how many other unsuspecting consumers are being ********** on a daily basis in this particular way and suggest consumers scrutinize their accounts each month to put an end to this unsavoury practice?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
This matter is being attended to. We sent you an e-mail with more information.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
This matter is being attended to. We sent you an e-mail with more information.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
