Data - *******!

I had Data in August, well over 3GB (3.5GB the last time I checked it) and when I stopped using it, it was due to the fact that I gave away my cellphone to a relative, and continued using my other handset, that is with another service provider. Eventually, I got a mobile WiFi router to use my Vodacom sim in for data (towards the end of August) and noticed that my data had disappeared. Knowing that people's data bundles had disappearing during August with Vodacom, I decided to not query it, and bought 1GB on the 31st August while I was at work, which also disappeared, as I was not able to use it by the time I knocked off. I have 2GB data that I get contractually on a monthly basis, so I had expected to get that on the 1st of September, but I DID NOT! So, all together, on the 1st September, I should have had 2GB that falls over from the previous month, August (as it's only that amount that goes over to the next month if not used up), 1GB (or just under, as the advisor and manager told me I had only used up 20MB from the GIG that I purchased out of pocket!), PLUS, 2GB that was to be loaded on the 1st September... but I had NOTHING when I contacted the company to query this matter, on the 5th September, after noticing that none of this was rectified. Before contacting them, I had not had my sim in a device, but only inserted it into my WiFi router to check if my data was on, twice, and took it out when I noticed it still wasn't there, regardless of the fact that I spent out of pocket, when I should have far more than that! When I spoke to Vodacom adviser "Siya" and supervisor "Zinhle", I was told that I would be given 2GB as a "gesture of goodwil", as if they were doing me a favor on money I spend on thier company, when I refused to accept the excuse they gave, of my data depleting due to auto-updates on my device, and explained time and again, that my sim was not even in a device to begin with , as I only inserted it twice to check, after I bought the 1GB. I was told to wait for a reponse in 48hrs and it has been A FULL TWO WEEKS, and nothing has happened, nor has anyone bothered to get back to me about all my money wasted to this rip-off of a company!