VH
Victoria H

1 reviews | Active since Apr 2015

08 Apr 2015, 14:55

Data *******

Last week I upgraded my phone and had to switch from a Blackberry contract with no allocated data, to a Smart s contract with an extra monthly data bundle. Due to the change only being effective next month, the lady who assisted me advised that she will need to load a once-off 1GB data bundle for me to use this month, which I agreed to do. I confirmed with her that I will have this bundle available as soon as my SIM swap is activated. Now, a week later, I received an SMS stating that a 100MB bundle, instead of 1GB has been activated only now and upon checking my account I appear to have a bill of R1,457.08 for the 300 odd MB that my phone tells me I have used in data since last week? Vodacom customer care, when I called them about this insanity, would not assist me other than to increase my bill further with a 1GB data bundle, that was supposed to have been loaded last week, before my bill was run up!

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2015, 11:47
Official
Hello VickHintermair,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,