1 reviews | Active since Apr 2015
Data *******
Last week I upgraded my phone and had to switch from a Blackberry contract with no allocated data, to a Smart s contract with an extra monthly data bundle. Due to the change only being effective next month, the lady who assisted me advised that she will need to load a once-off 1GB data bundle for me to use this month, which I agreed to do. I confirmed with her that I will have this bundle available as soon as my SIM swap is activated. Now, a week later, I received an SMS stating that a 100MB bundle, instead of 1GB has been activated only now and upon checking my account I appear to have a bill of R1,457.08 for the 300 odd MB that my phone tells me I have used in data since last week? Vodacom customer care, when I called them about this insanity, would not assist me other than to increase my bill further with a 1GB data bundle, that was supposed to have been loaded last week, before my bill was run up!
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
