1 reviews | Active since Apr 2017

21 Apr 2017, 19:46

Data *******

<p>i bought data 1Gibs on 20/04/2017 @ 18:04. I still had some data remaining from the 2Gbs I bought earlier this month. 30mins later after loading the data, I got an SMS telling me that my Data has been depleted, to my surprise when I check my data it was all gone , the 1Gbs I bought and the small data that I had before together with the R11.00 aitime I still had available. I called the customer care and was advised that they will investigate. Was given ref:The SR reference is A2-68S8-V3A1N0. Because I needed to work, I bought an additiona 100Mb and 1Gbs. The following day, Vodacom sends me an SMS stating that my reflecting balance is 969Mb. They have clearly not investigated anyhghinh because if they did, they would have noticed that I bought data again. What makes me angry is that this is not the 1st time this happens, the 1st time it happened a few month ago I let it go, however, this is unacceptable and a total *******. Data is too damn expensive and it's not like I have a lot of money lying around. I hope someone can see this and do something about it.. Very unhappy customer , I'm even thinking of changing network providers</p>

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Replies (3)
Vodacom
Vodacom's reply22 Apr 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Apr 2017, 12:14
Official

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,

's update23 Apr 2017, 21:20
Reviewer Update

Thank you for you assistance and speedy resolution