<p>I have (had) a pay-as-go data contract, with a modem, which I hadn't used for a few months. Last week, I paid for 3g of data. However when I still couldn't connect I went into Vodaworld to try find the problem only to be told that the number and sim card had been cancelled since I hadn't used it for 3 months. I was offered a sim swap but advised the data I'd purchased last week was forfeited.</p> <p>I was unaware of the automatic cancellation, which I could have lived with, but I find it a ******* that the money I paid has just vanished into the vast Vodacom coffers, never to be seen again and no possibility of recovery or even transfer to a new number.</p> <p>Needless to say Vodacom will never see or hear from me again.</p>
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Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Best regards,
Best regards,
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