HK
HESTER K
1 reviews | Active since Jun 2019
11 Jun 2025, 12:09
Data restriction
Vodacom forensics placed a data restriction on my number on 25 May for reasons not communicated to me. Even with help from the very friendly staff at Chatz Queens Quarter, who really went out of their way to try and help (5 STARS TO THEM!), absolutely NO reaction came back as to what the possible problem might be or when it is to be corrected. I will take all the numbers away from Vodacom that my business is paying for. I have had enough patience now. POOR, POOR, POOR SERVICE. Really a pity... I have been a loyal customer for 25 plus years.
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Replies (2)
Vodacom's replyOfficial
11 Jun 2025, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2025, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jun 2025, 17:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, with regards to ***. Our records shows your query has already been escalated and the below feedback was provided.
Notes: Dear Hester Kallmeyer. The data inhibitor was placed on your line by our Forensic Team due to the abuse of free URL's. We have received feedback from the Forensics Team and they have advised that the data inhibitor can only be removed after 30 days. You would need to request removal from our Forensic line *** after 30 days (2025-06-23)
Regards, Consumer Website Team
Notes: Dear Hester Kallmeyer. The data inhibitor was placed on your line by our Forensic Team due to the abuse of free URL's. We have received feedback from the Forensics Team and they have advised that the data inhibitor can only be removed after 30 days. You would need to request removal from our Forensic line *** after 30 days (2025-06-23)
Regards, Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2025, 17:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, with regards to ***. Our records shows your query has already been escalated and the below feedback was provided.
Notes: Dear Hester Kallmeyer. The data inhibitor was placed on your line by our Forensic Team due to the abuse of free URL's. We have received feedback from the Forensics Team and they have advised that the data inhibitor can only be removed after 30 days. You would need to request removal from our Forensic line *** after 30 days (2025-06-23)
Regards, Consumer Website Team
Notes: Dear Hester Kallmeyer. The data inhibitor was placed on your line by our Forensic Team due to the abuse of free URL's. We have received feedback from the Forensics Team and they have advised that the data inhibitor can only be removed after 30 days. You would need to request removal from our Forensic line *** after 30 days (2025-06-23)
Regards, Consumer Website Team
Best regards,