DATA Repeatedly Depleted - Account Cap Does Not Work!

<p>Good day, this has occured for the 2nd month in a row. I use the Vodacom App to monitor my data and I top up whenever the data level drops - this can be seen from my account history. </p> <p> </p> <p>Last month I saw my usage jump up suddenly from about +-R1000 to R1800. This was mainly due to data usage out of bundle even though I kept topping up to avoid the out-of-bundle rate.</p> <p> </p> <p>To avoid this happening again, this month I put a usage cap in place for R200. I monitored my usage and yesterday at about 3:50pm, I received a SMS from Vodacom saying that I have exceeded my voluntary call limit and my line would be locked. I checked my bill and the amount at the time was +-R790. I could not make any calls or use any data thereafter due to the lock.</p> <p> </p> <p>Later on in the evening I checked my bill again on the Vodacom App using my Wifi at home. I was shocked to see my bill had now gone up to +-R1350 even though, there was a limit in place AND I had not used the phone for calls or data due to the lock. </p> <p> </p> <p>Vodacom, this is ridiculous, I do not trust your billing system nor your ability to control usage.</p> <p>Your system is not transparent and many customers like myself feel we are being shafted.</p> <p> </p> <p>I want a refund!</p> <p> </p> <p> </p>