MS
Matthew S

1 reviews | Active since Dec 2013

03 Dec 2016, 12:37

Data Removed before expiry date

<p>I recently upgraded my phone and as part of a promotion with my contract I received free data as a promotion. When using the Vodacom balance check by dialing *111# I received a detailed balance report clearly stating that my datas expiry date is 15/09/2020. I still have this SMS on my phone as proof of this (see attached document). Despite this on 1 December Vodacom removed all of my data. I believe that this is unfair and that my data needs to be reinstated. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2016, 08:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,