1 reviews | Active since Dec 2013
Data Removed before expiry date
<p>I recently upgraded my phone and as part of a promotion with my contract I received free data as a promotion. When using the Vodacom balance check by dialing *111# I received a detailed balance report clearly stating that my datas expiry date is 15/09/2020. I still have this SMS on my phone as proof of this (see attached document). Despite this on 1 December Vodacom removed all of my data. I believe that this is unfair and that my data needs to be reinstated. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
